Frequently asked questions
How long do your products last?
Balms or serums formulated without any water will last 12 months.
I formulate in small batches. This ensures your product was made shortly before you receive it.
Do skin care products need a preservative in them?
What is the difference between a cream, serum and balm?
A cream utilizes water as its base to ensure optimal obsorbtion and hydration. A balm does not contain water so it is important that the skin is damp when applying a balm. Using a Hyrdosol like my Rose Beauty Aromatic Hydrosol is a great way to ensure optimal absorbtion.
Why is the Rose so special?
The Rose is the ultimate expression of joy, gratitude and peace. I believe it is extremely important for each of us to find these attributes in our everyday life. The beauty of a rose can be enjoyed by simply looking upon it, soaking in its aroma or infusing it into the products you apply to your skin.
What is ECOs-COSMOs certified?
The preservation process I use includes naturally derived ingredients that meet ECOs-COSMOs standards and are approved in Organic Skin Care. These standards are the highest form accepted in Europe.
Why is water beneficial in my skin care routine?
There are so many skin products on the market. Some contain water and others just butters and oils. Oils make the skin softer, but that doesn’t mean hydrated. Balms sit on top of the skin, missing the mark for deep hydration.
Can a product have water or hydrosol in it and not have a preservative?
If a product has water or a hydrosol in it, it needs a preservative. If you see a product with water listed—but no preservatives—that should immediately raise a red flag.
Truly preservative-free water-based products could present a public health problem if mold or bacteria was ingested through the eyes or mouth.
Spreading bacteria and mold to your skin, as this can potentially lead to acne and other bacterial skin infections.
Is there a natural alternative to retinol?
Rosehip seed oil is a great natural retinol alternative. Rosehip seed oil is a pressed seed oil, extracted from the seeds of the wild rose bush. It is proven to be perfect for moisturizing, treating wrinkles, brightening skin, firming skin and evening out skin tone. I utilize Rosehip seed oil in many of my formulations, including my Shea + Rose Face Cream and Rose Gold Facial Serum.
How do European Union (EU) standards for cosmetics differ from United States standards (US)?
It's very important for me to follow EU standards. This requires me to be very mindful of the ingredients I am sourcing along with the transparancy of the ingredients in my formulations. Most national 'natural' skin care companies do not follow EU standards. A long list of potentially harmful ingredients banned in the EU are legally allowed in the US due to historically relaxed regulations.
How do you know so much about skin and hair care?
I have spent years studying Herbalism, Crystal Healing, Natural Cosmetic Preservation, Organic Skin Care Science and Organic Hair Care Formulation. I am very conscious about what I put in my formulations. I spend countless hours researching each ingredient to ensure it meets my standards.
How do you decide on which products to formulate?
I love to create, so often its choosing which products not to formulate. There are so many formulations I'm excited to try for myself but I know I can't produce them all. So often it's a combination of what I'm excited to try and what my customers have been asking for. Of course I also love creating new products that my loyal fans haven't even thought of.
How do you choose the ingredients that you put into your formulations?
The inspiration often comes from Mother Nature herself. There are so many botanicals with beneficial properties for skin and hair. Many of them I am able to harvest on my farm. These plants have been used for centuries by indigenous peoples for all their theraputic benefits. Othertimes I find amazingly unique ingredients that no other skin or hair care brand is using.
Why should I choose Natural skin and hair care?
First of all, not all 'Natural' skin and hair care companies are alike. You must still do some research on the company even if they say they are 'natural'. The United States does not regulate the use of that term so anyone can claim to be 'natural'.
Are there ingredients you refuse to formulate with?
Absolutely. I will not put ingredients into my products that I myself would not want on my skin. Here is a list of some of them:
What is your shipping policy?
Orders are shipped on business days (Monday through Friday, excluding major holidays). Most orders are processed and shipped in 1-2 business days after the order date, depending on product availability. Not responsible for lost or stolen packages.
We’re sorry, products can only be billed or shipped to destinations within the United States. We apologize for any inconvenience.
For the most up-to-date delivery information once your order has been shipped, please refer to the tracking information in your email confirmation. Simply use the tracking number provided to track your package online. If you have questions about when your package will arrive, please contact the delivery service utilized and reference your tracking information.
Will serums make my skin feel oily?
Can someone be allergic to an essential oil?
There are the rare occasions that someone can be allergic to an essential oil. With this, it's important for me to list all of the essential oils used in each product. While many other companies do not do this, it is vital to ensure there are no potential allergic reactions with certain essential oils.
What is your method of formulating?
A lot of thought and intention goes into formulating my products. My process always begins with GMP (Good Manufacturing Practice). Approaching formulating this way ensures a safe and effective end product. All of my products undergo a testing phase for stability and effectiveness.
Delicate oils and ingredients are added at the right temperature to ensure their botanical properties are beneficail to your skin and hair. Many essential oils and plant oils should be added at a lower temperature to preserve their efficiency.
Each product is pH tested. pH testing is important. This ensures the final pH matches your skin pH. Most natural ingredients are more susceptible to pH changes than synthetic ingredients. Not checking the pH of these formulations may lead to the disruption of the skin’s pH.
Each essential oil has different recommended usage rates depending on the body area to be used and whether it is a leave on or wash off product. Each essential oil contain sensitisers at different levels. Dermal limits of each essential oil are calculated and any possible sensitiser is listed.
The end result is a beautiful product.
What is your stance on animal testing?
We do not perform testing on animals nor do we purchase natural ingredients from companies that test on animals.
What does Wildcrafting mean to me?
Wildcrafting is a form of untamed abandon. It’s fully becoming one with the Earth, respectfully connecting with the plants~ allowing myself natural impulses without self judgement.
I don’t want to use preservatives, what are my options?
We offer severla products that do not contain preservative. These include:
Charcoal + Rose Detox Face Mask: great for acne-prone/oily/sensitive skin
Dragonfruit Exfoliating Mask: perfect for weekly exfoliation
Rose Quartz Creamy Facial Balm: a rich facial treat for dry skin
Prickly Pear Night Serum: an elegant serum for mature skin
Smoothing Recovery Hair Balm: a smoothing balm to help moisten your hair cuticle and offering smoothing components.